Shipping Policy

Thank you for shopping with us. We aim to process and deliver every order as quickly and smoothly as possible.

Order processing

Orders are normally processed and dispatched within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Estimated delivery time

International orders normally arrive within 7–12 business days after dispatch.

Please note that delivery times are estimates and may vary depending on the destination, local postal service, customs processing, weather conditions, or other circumstances outside our control.

Tracking information

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for the tracking details to update.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are the customer’s responsibility unless otherwise stated at checkout.

We are not responsible for delays caused by customs.

Incorrect shipping details

Customers are responsible for entering the correct delivery address at checkout.

Please contact us as soon as possible if you notice an error. We cannot guarantee that the address can be changed after the order has been processed or dispatched.

Lost or delayed orders

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can investigate.

An order will not be considered lost while it is still moving through the carrier’s tracking system or being processed by customs.

Multiple packages

Some orders may be delivered in separate packages depending on product availability and fulfilment location. You will not be charged additional shipping fees unless clearly stated at checkout.

Contact us

For questions about your delivery, please contact us through our contact page and include your order number.